A copilot that hears both sides, hands your rep the best next move — grounded in your own winning calls — and debriefs every call. Invisible on screen-share, the whole time.
The best next move, the moment it matters.
Real-time transcription of the rep's mic and the customer's audio, labelled by speaker, streaming sub-second.
The exact next line to say — ready to read aloud — with a short "why it works," refreshed as the call moves.
Every suggestion is drawn from your team's winning calls and uploaded material — not generic AI guesswork.
Triggers on a question, an objection, or a turn-end — intelligently, not on a dumb timer.
Judges, moment by moment, whether uploaded content fits the question — and ignores it when it doesn't.
Cites the past calls a suggestion drew from, with a match score, so you can trust where it came from.
Ask in the box and it runs the same grounded engine — one unified answer, no separate chatbot.
Auto-captures the screen only when the talk references it (a number, chart, error, page); manual on ⌘J.
Set the call's spoken language (pins transcription) and the suggestion language separately — grounded in your English knowledge.
Teach it once; it retrieves from it live.
Audio, video, PDF, DOCX, text and more — transcribed, parsed, and turned into searchable "moments."
New teams load a curated knowledge pack and feel grounded suggestions instantly, then swap in their own.
The strongest moments from good calls fold back into the knowledge base automatically, so it keeps getting sharper.
Every call becomes coaching and a sharper team.
Summary, the customer's core need, objections raised, and the agreed next steps — saved for later.
Discovery, objection handling, rapport, talk/listen ratio, next-step secured, an overall score — and tips.
Reopen any debrief and see exactly how the call went and what to do better next time.
Managers see average scores, outcome mix, and the most common objections across recent calls.
They see a pro. You see the play.
Invisible to screen-share and recordings — the person on the other end never sees it.
Fold to a small, draggable capsule that's always there and never in the way; toggle hidden or visible.
Listen, suggest, read screen, collapse, clear, and stealth — all on global shortcuts, hands-free.
The whole UI scales with the window; start a fresh session in one click with "New meeting."
Set up in minutes, run the whole team.
Sign up with email or Google and instantly get a workspace and a 14-day free trial — no card to start.
Native desktop apps plus a browser version. One login works across all of them.
Manage sites, people and seats; view demo requests and your team's call trends from one place.
Your calls and data stay yours.
Data is encrypted in transit and at rest, and every team's data is isolated to its own workspace.
Your calls and knowledge are used to help you — not to train anyone else's model.
Enterprise teams can run Pretel in their own cloud, so nothing ever leaves their environment.
Start a free 14-day trial and hand every rep your best rep's instincts — live.