NewGrounded in your team's own calls

The live copilot for customer conversations

Pretel listens to your calls and tells your team what to say next — the moment they need it. It learns from how your best people already win, and no one on the call can see it.

Book a demo Open web app

Bank-level security One simple login Private to your company

Live call — Acme Corp · Renewal

You · Support

Customer

Solutions Eng

Account Lead

Cust"It's out of our budget — your competitor is cheaper."

You…

Pretel

Stealth

Best move

"Totally hear you on budget. What is the cheaper option missing that made you take this call?" Reframe to value — the move that closed 3 similar renewals.

2 similar past calls

Priya · 94% matchclosed +18%

Marcus · 88% matchsaved account

The product

Your team's best call, every call

Every rep gets the best moves from your top people, right when they need them on the call.

Team knowledge base

Advice from your best calls, not a generic bot

Pretel learns from every call your team makes. When a moment repeats, it retrieves how your top performers won it and phrases the next line for you.

Retrieval over your real conversations, not the open web
Sharper with every call — a compounding advantage
Shows its source: who handled it, and the outcome

Priya — Pricing objection → reframed to value · closed +18%

Marcus — Outage complaint → credit + root cause · saved

Dev — Integration fear → "read-only, safe" · activated

retrieve + compose

"Totally hear you on budget. What's the cheaper option missing that made you take this call?"

Hears both sides

It hears both sides of the call, live

Pretel captures your voice and the customer's, separately and accurately, so it always knows who said what and what to do next.

Dual-channel: agent mic and call audio, labeled automatically
Sub-second and streaming — it keeps pace with the talk
Automatic summary and next steps when the call ends

Customer"We're just not using it enough, I want to cancel."

You"Makes sense — which part did you find useful?"

Invisible on screen-share

Present with confidence — no one else can see it

Pretel is invisible to screen-share and recordings by default. Your agents get help live, and the customer only sees a calm, prepared professional.

Content-protected overlay — hidden from Zoom, Teams, Meet
Reads the screen on demand for context-aware help
One hotkey to hide everything instantly

Safe for your whole company

Security your team will trust

Your calls and customer data are protected at every step — and you stay in full control.

One simple login

Independently checked

Your data is encrypted at every step and watched around the clock — and audited by outside experts.

Your data stays yours

Run it in your own private cloud if you want. Your calls and notes never leave your company.

You decide who sees what

Give each person exactly the access they need, and see everything from one admin view.

A full record, always

Every action is logged and easy to export. Keep data as long as you need, and hide sensitive details automatically.

You're in control

Set the rules for what's captured, where advice comes from, and what each team is allowed to do.

SOC 2 Type IIGDPRHIPAA-readyISO 27001Hides personal infoChoose your region

How it works

Live in a day, sharper every week

No workflow change for your agents. Pretel rides on top of the calls they already take.

Turn it on

Works over Zoom, Teams, Meet, or your phone system. One login for the whole team — no setup for each person.

Add your best calls

Upload past calls and notes, or just let Pretel learn as your team talks. It gets smarter every day.

Coach every call, live

Agents get the best next move in real time. Managers see what's working, and it feeds back in.

Who it's for

Made for the calls that matter most

Sales. Hear "it's too expensive" or "your competitor is cheaper" and get the exact line that won it before — plus any detail you need, on the spot.

Support. Calm an upset customer, fix the problem faster, and keep the ones about to leave — with your team's best answers ready to read aloud.

New hires. Day-one reps sound experienced, because your best people are quietly guiding them on every call.

DemoSee it on your own calls

Book a demo

Tell us about your team and we'll show you Pretel live on your kind of calls — then set you up with a tailored plan. Usually within one business day.

A 30‑minute live walkthrough
We build a starter knowledge base from your playbook
See the lift before you roll it out

Built for customer‑facing teams

Sales and support leaders use Pretel to make every rep sound like their best rep.

"New reps ramp in days, not months — Pretel gives them the right line the moment the customer asks."

— Head of Support

"It surfaces the exact objection‑handling our top closer uses. Our win rate moved within a month."

— Sales Manager

"Nobody on the call can tell it's there. It just quietly makes the whole team better."

— Founder

Frequently asked questions

How does the free trial work?

Every organization starts with a 14‑day free trial with full access — no credit card needed to begin. When the trial ends, an admin subscribes on a simple per‑seat plan to keep going.

How is Pretel priced?

Pricing is tailored to your team's size and how you'll use it. Book a demo and we'll put together a plan that fits — and get you started with a pilot.

Can the customer on the call see it?

No. Pretel is invisible on screen‑share and stays private to the rep — it never appears in shared screens or recordings.

Where does the advice come from?

Your own team. Pretel grounds every suggestion in your uploaded playbooks and your best past calls, so it sounds like your company — not a generic bot.

Is our data private?

Yes. Each site's knowledge base is isolated to your organization, sessions are encrypted, and your data never trains public models. Enterprise plans can run entirely in your own cloud.

Do you have desktop apps?

Yes — native apps for macOS and Windows, plus a browser version. People sign in with the account their admin creates for them.